Support at Home

At Cobram Regional Care, we know how important it is for you to stay living at home surrounded by the things and people that you love. As daily tasks become more challenging and your care needs increase as an approved provider for Support at Home we can support you to live independently in your own home.

We visit you at home

Operating from our office in Cobram, our Home Care service provides assistance to clients across the Moira and Berrigan shires. We offer an extensive range of home and community-based care services to suit your lifestyle and circumstances. Whether you need some basic help around the house on a temporary or ongoing basis, we have the flexibility to assist you however you choose.

What support does Support at Home Provide

Under Support at Home, you have access to a defined list of services to support you to live at home for longer.

This can include support for:

• clinical supports, such as nursing care, occupational therapy, and podiatry
• independence, such as help with showering, taking medications, transport, and respite care
• everyday living, such as cleaning, gardening, shopping, or meal preparation.

It also includes services that support culturally safe care, such as help to join in cultural activities and access to Aboriginal and Torres Strait Islander health practitioners and health workers.

The support is provided through a Support at Home  – a coordinated mix of services that can include:

• help with household tasks
• equipment (such as walking frames)
• minor home modifications
• personal care
• clinical care such as nursing, allied health and physiotherapy services.

The 8 levels of Support at Home

There are four levels of Home Care Packages to help meet varying levels of individual care needs. The type of care services is unchanged between each level, with the allocated hours increasing or decreasing as required. It is expected that a greater number of people will require a lower level package, with a smaller number of individuals requiring higher level packages.

What will Support at home cost?

Under Support at Home, you only pay contributions on the services you have received. You won’t contribute to any clinical support costs. You may be required to provide information about your income and assets to Services Australia to work out exactly how much you will be asked to contribute.

Who qualifies for Support at Home

If you’re approved for Support at Home, you will receive a letter letting you know what services and funding you’re approved for. This includes any approvals for ongoing or short-term care depending on your assessed needs.

When your funding comes through, you can then choose a service provider that is right for you. Services are provided by a variety of organisations across Australia.

Your chosen provider will discuss with you the mix of services to meet your assessed needs and budget. You can request to change this mix at any time. You can also ask for a reassessment if your needs change at a later point.

What is a an Approved Provider?

An approved provider is an organisation registered with the government, assessed for quality and safety, and authorized to deliver government-subsidised in-home aged care, managing funds and services (like personal care, domestic help, or allied health) to support older Australians’ independence using a wellness-focused approach.

IMPORTANT: If you or  your loved one is unhappy with the quality of their care or approved provider, you can register a request to change providers through the My Aged Care government website at any time and choose a new provider.